Privacy Policy

1. Introduction

This Privacy Policy ("Policy") applies to g7vip ("g7vip", "we", "us", "our"), the operator of the online gaming platform accessible at g7vip.net ("Platform"). This Policy governs the collection, use, storage, disclosure, and protection of personal data relating to members, prospective members, and visitors to the Platform ("you", "your").

g7vip recognises that privacy is a fundamental right and takes its obligations as a data processor seriously. This Policy is intended to be transparent, readable, and actionable — you should know exactly what data g7vip holds about you and why, and you should be able to exercise your rights without unnecessary friction.

By registering an account with g7vip, continuing to use the Platform after the date of any updated Policy, or otherwise submitting personal information to g7vip, you confirm that you have read and understood this Policy and consent to its terms.

2. Data We Collect

g7vip collects the following categories of personal data:

2.1 Identity Data

• Full legal name as it appears on government-issued identification
• Date of birth
• Gender
• Nationality and country of residence
• Government-issued identification document number (e.g., MyKad, passport)
• Copies of identification documents submitted during KYC verification

2.2 Contact Data

• Email address
• Mobile phone number
• Residential address

2.3 Financial Data

• Payment method details (e-wallet account identifiers, bank account numbers for withdrawal purposes)
• Transaction history — deposits, withdrawals, and gaming activity
• Source of funds documentation where required under compliance procedures

2.4 Technical Data

• IP address and geolocation data at time of login and transaction
• Device type, operating system, browser type and version
• Session timestamps and duration
• Cookies and similar tracking identifiers (see Section 9)

2.5 Behavioural Data

• Betting and gaming history, including stakes, outcomes, and game preferences
• Responsible gaming tool usage and limit settings
• Customer support interaction logs
• Promotional engagement (bonuses claimed, promotions viewed)

3. How Data Is Collected

g7vip collects personal data through the following channels:

• Direct submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, or contacting customer support.
• Automated collection: Technical and behavioural data collected automatically as you interact with the Platform, including through cookies, server logs, and analytics tools.
• Third-party sources: Information received from payment processors, identity verification providers, fraud prevention services, and where permitted, publicly available sources used to fulfil compliance obligations.

4. Purpose of Processing

g7vip processes your personal data for the following purposes:

• Account management: Registration, verification, login authentication, and account maintenance.
• Service delivery: Providing access to betting markets, casino games, slots, and VIP programme features.
• Payment processing: Processing deposits and withdrawals via supported Malaysian payment methods including Touch n Go eWallet, Boost, Maybank, CIMB, and Public Bank.
• Regulatory compliance: Fulfilling obligations under applicable anti-money laundering (AML), know-your-customer (KYC), and responsible gaming regulations.
• Fraud and security: Detecting, investigating, and preventing fraudulent activity, account abuse, and security incidents.
• Customer support: Responding to enquiries, complaints, and dispute resolution requests.
• Platform improvement: Analysing usage patterns to improve the performance, features, and user experience of the g7vip Platform.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to members who have not opted out of marketing communications. You may opt out at any time by contacting support.

5. Legal Basis for Processing

g7vip processes personal data under the following legal bases:

• Contractual necessity: Processing required to perform the contract between g7vip and you as a member (account registration, game access, payment processing).
• Legal obligation: Processing required to comply with AML, KYC, and responsible gaming regulations applicable to g7vip's operating licence.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and optional personalisation features, where you have given explicit consent. Consent may be withdrawn at any time.

6. Sharing Your Data

g7vip does not sell your personal data to third parties. We may share your data with the following categories of recipients in the circumstances described:

• Payment processors: To facilitate deposits and withdrawals via your chosen payment method. Payment processors receive only the data necessary to complete the transaction.
• Identity verification providers: To complete KYC checks. These providers process identification documents under strict confidentiality obligations.
• Game software providers: Game outcome data and session identifiers may be shared with licensed providers to deliver and audit game outcomes. No personally identifiable information beyond necessary session tokens is shared.
• Fraud prevention services: Transaction patterns and device data may be shared with fraud detection services to protect the platform and its members.
• Regulatory authorities: g7vip will disclose personal data to licensing authorities, law enforcement, or government agencies where required to do so by applicable law, court order, or regulatory requirement.
• Professional advisers: Legal, audit, and compliance advisers engaged by g7vip under strict confidentiality arrangements.

All third parties with whom g7vip shares personal data are required to handle that data securely and in accordance with applicable data protection standards.

7. Data Retention

g7vip retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum periods:

• Active accounts: For the duration of the member relationship and for a period of at least five (5) years following account closure, to meet regulatory and audit obligations.
• KYC documentation: Retained for a minimum of five (5) years from the date of the most recent transaction, in accordance with AML regulatory requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Support communications: Retained for a minimum of three (3) years from the date of the interaction.

Upon expiry of the applicable retention period, data is securely deleted or anonymised in accordance with g7vip's data lifecycle management procedures.

8. Data Security

g7vip implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and g7vip servers
• Encrypted storage of sensitive member data at rest
• Access controls restricting internal access to personal data on a strict need-to-know basis
• Regular security assessments and penetration testing of Platform infrastructure
• Incident response procedures for prompt detection and containment of data security events

While g7vip maintains robust security practices, no digital system is entirely immune to risk. In the event of a material data breach affecting your personal data, g7vip will notify affected members in accordance with applicable notification obligations.

9. Cookies & Tracking Technologies

g7vip uses cookies and similar technologies on the Platform for the following purposes:

• Essential cookies: Required for core Platform functionality, including session management and authentication. These cannot be disabled without impairing Platform use.
• Performance cookies: Used to collect anonymised data on how members interact with the Platform, enabling g7vip to identify and address performance issues.
• Functional cookies: Store your preferences such as language settings and game lobby display options to provide a personalised experience.
• Analytics cookies: Enable g7vip to measure platform usage patterns in aggregate to inform product development decisions.

You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Platform but may affect certain personalisation features.

10. Your Rights

Subject to applicable data protection law, you have the following rights in relation to your personal data held by g7vip:

• Right of access: You may request a copy of the personal data g7vip holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal obligations (such as AML retention requirements).
• Right to restriction: You may request that g7vip restrict processing of your data in certain circumstances.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.
• Right to data portability: You may request your data in a structured, machine-readable format where processing is based on consent or contract.
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, contact g7vip at [email protected]. g7vip will respond to verifiable requests within thirty (30) days. Identity verification may be required before a request is actioned.

11. Minors

The g7vip Platform is strictly intended for adults aged 21 years and above. g7vip does not knowingly collect personal data from individuals under the age of 21. If g7vip becomes aware that personal data has been collected from a minor, such data will be deleted without delay and the associated account will be closed. Parents or guardians who believe a minor has registered with g7vip should contact support immediately.

12. Third-Party Links

The g7vip Platform may contain references to third-party services (such as licensed game providers). g7vip is not responsible for the privacy practices of any third party. This Policy applies solely to data processed by g7vip in connection with the Platform.

13. International Data Transfers

As an international gaming platform, g7vip may process or store member data on infrastructure located outside Malaysia. Where personal data is transferred internationally, g7vip ensures that appropriate safeguards are in place — including standard contractual clauses or equivalent mechanisms — to protect the data to a standard consistent with applicable data protection requirements.

14. Changes to This Policy

g7vip reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational factors. Material changes will be communicated to members via their registered email address or by prominent notice on the Platform, with reasonable advance notice. Continued use of the Platform after the effective date of any update constitutes acceptance of the revised Policy.

15. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal data, please contact g7vip's data privacy team:

• Live Chat: Available 24/7 via the g7vip Platform
• Email: [email protected]

Privacy Policy last reviewed and updated: June 2026. Version 2.4.